What is a bulk purchase? Any single transaction of 10 or more items. What are your delivery costs? No one likes paying delivery costs, so we endeavour to deliver FREE within the UK mainland. Freight charges apply to destination outside the Uk For further details, please see our Delivery Information page. Can I use a different delivery address to the invoice address? Yes, you can. We understand that you may wish to use different delivery and invoice addresses so you can manage your transactions to have a selection of addresses. When will my goods be delivered? Depending on stock availability, we aim to dispatch all orders within 3 days. If your order is extremely urgent, please contact us to let us know as soon as possible. What do I do if my order has not arrived? Please call our Customer Service Team on 442082793767/07948534126and we will resolve this issue for you. What if only part of my order arrives? If you have ordered multiple products, then it may be the case that certain items are dispatched ahead due to stock availability . If this is the case, then you will receive some items in separate deliveries. If any item that you ordered is out of stock, we will notify you of this, and the item will be placed on back order, to be delivered as quickly as possible. What if my goods arrive damaged? Please call our Customer Service Team on 02082793767/07948534126 to let us know that this is the case. Claims for damaged goods be must be notified within ten days of receipt. I have received my order, but one of my items is missing/incorrect. What do I do? Please call our Customer Service Team on 02082793767/07948534126 who will assist you in this matter. Is VAT included in your pricing? Our prices are absolute. We accept payments in all major currencies, bank transfers, card payments and online payments. What do I do if there is a problem using the website? Please call our Customer Service Team on 02082793767/07948534126 I am having problems navigating the website / I am experiencing technical problems. What should I do? The How to Use Our Site page is designed to make navigating the website and order process as easy as possible. However, if you require any further assistance, please do not hesitate to Contact Us.